Summer was excellent in communicating, and organising everything quickly and professionally. The correspondence was sincere and individualised. An appointment was arranged within 3 days or my request with no issues. I was always able to get a very quick and comprehensive reply which was extremely helpful seeing as I live in Australia. Melanie was able to answer and elaborate on all questions I had, in a very straightforward, informative manner. Following our discussion I gained a lot of confidence in the process moving forward. Melanie’s explanations and answers were very much tailored to my personal circumstances rather then a generic response which was reassuring. She was able to understand my concerns immediately which made the conversation efficient. A really professional and reliable team that I definitely felt wanted to help.